Customer Service Representative

3 weeks ago

New York, New York, United States Caesars Entertainment Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Caesars Entertainment. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, creating a positive atmosphere and setting the tone for their stay.
  • Anticipate and meet the needs of our guests, ensuring their requests are met promptly and efficiently.
  • Process hotel reservations, assign rooms, and register guests, ensuring a seamless check-in experience.
  • Prepare packages for sales and hotel, including ordering, banking, and reconciling coupons.
  • Coordinate check-in and check-out times with marketing, tour escorts, and luggage delivery and pick-up schedules.
  • Ensure all rooms are cleaned by housekeeping before keys are issued.
  • Post charges, settle folios for individuals, groups, and due-outs communicated through housekeeping.
  • Receive cash, checks, and credit cards in payment, obtaining proper approval and authorization.
  • Maintain an operating bank, render bills, and issue change.
  • Provide reservations for casino/hotel guests, including airline, shows, and restaurants.
  • Handle special requests for guests, including limousines, flowers, and arrangements for special occasions.
  • Responsible for messages, mail, and packages left for guests and departments within hotel/casino, and control of safe deposit transactions.
  • Empowered to ensure customer problems/complaints are resolved in a prompt, courteous, and efficient manner.
  • Administer superior customer service to all guests.
  • AUTHORIZED TO VIEW ONLY THE PRE-APPROVED ROOM COMPING LEVEL; THEY DO NOT HAVE AUTHORITY TO CHANGE INFORMATION.
  • Maintain knowledge of hotel, community, and special events in order to accurately provide guests with needed information.

Requirements:

  • High school diploma.
  • Proficiency in typing and computer skills.
  • Outstanding public relations and communication skills.
  • Experience in handling money.
  • Professional appearance.
  • Working knowledge of the Atlantic City area.
  • One year, preferably in hospitality industry or related field.

About Us:

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort.

Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves.

From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit.

As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

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