Customer Insights Analyst
2 months ago
We are pleased to present a remarkable opportunity for a Data Analyst 4 at Cypress HCM, a leading name in the multimedia and creative software industry.
Key Responsibilities:
- Analyze the customer journey to gain insights into their Engagement, Retention, and Migration patterns.
- Utilize SQL to extract and merge data from various tables, facilitating a comprehensive analysis of customer behavior.
- Monitor weekly performance metrics, investigate fluctuations, and assist in forecasting future trends.
- Collaborate with Finance, Product, and Marketing teams to develop strategic plans for each quarter and the annual roadmap through data-driven insights.
- Gather and analyze diverse datasets to support business objectives, identify trends, and conduct segment and cohort analyses.
Required Skills and Experience:
- SQL Proficiency: Competence in crafting SQL queries to extract and synthesize data from multiple sources.
- Data Analysis Expertise: Strong analytical skills to interpret data and understand customer behaviors.
- Performance Analysis: Ability to track performance metrics and identify the reasons behind changes.
- Trend Forecasting: Skills in predicting future trends based on existing data.
- Cross-Department Collaboration: Experience working with various teams including Finance, Product, and Marketing.
- Data Science Applications: Familiarity with developing strategies using data science methodologies.
- Quantitative Analysis: Capability to collect, process, and analyze diverse quantitative data.
- Business Insight: Understanding of business objectives and aligning data analysis accordingly.
- Effective Communication: Ability to convey complex data insights in a clear and comprehensible manner.
Compensation:
- Competitive hourly rate of up to $56.71.
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