Desktop Support Lead

2 days ago


Meade, United States 00100 LEIDOS, INC. Full time
Desktop Support Lead Job Description

We are seeking a highly skilled Desktop Support Lead to join our team at Leidos, Inc. in Ft. Meade, MD. As a key member of our team, you will be responsible for leading the Workstation Image Team and mentoring junior teammates in problem resolution activities and resolving complex technology issues.

Key Responsibilities:
  • Prepare, test, and deploy workstation images for the DISA DODNet and maintain task sequences for deploying workstation images.
  • Create, update, and delete dynamic and static collections and reports for installation, modification, and removal of applications.
  • Create custom test environments to provide proof of concept before implementing into the production environment.
  • Perform security checklists for Workstations as directed.
  • Create, update, deploy, troubleshoot, and remove objects in the MECM/SCCM environment, sites, distribution points (DPs), and clients based on provided guidelines.
  • Develop workstation operating system upgrades both for reimaging purposes and updating the workstations in the environment.
  • Configure, update, and troubleshoot task sequences, wim builds, and boot CD.
  • Test new workstation models and make sure the drivers are in the task sequence for new models. Identify any functionality issues with new devices before they are approved.
  • Ensure commonality across all environments (NIPR, SIPR, EVIF) and any new environments as required.
  • Resolve workstation image issues escalated from Tier 2 technicians.
  • Update tickets within ServiceNow.
  • Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other actions.
  • Demonstrate an ability to work and communicate with others effectively and professionally.
Basic Qualifications:
  • Bachelor's degree and 8+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree.
  • Experience with Scripting/Automation using PowerShell or other scripting languages.
  • Experience troubleshooting issues in a growing environment.
  • A consultative/advisory mindset with the ability to design.
  • Experience in troubleshooting application issues in virtualized environment.
  • Incident Management, Problem Management, Change Request Management.
  • Collaboration with the team in implementing new technology initiatives, standards major changes or upgrades to production environments.
  • Current DoD 8570 IAT II Certification (or higher) is required at start date.

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