SAP OTC Manager
1 week ago
We are seeking an experienced SAP OTC Manager to join our team at Cardinal Health. As a key member of our IT organization, you will be responsible for leading the Order to Cash functionality that supports our Pharma business segment.
Key Responsibilities- Execution and management of the Order to Cash functionality that supports the Pharma business segment.
- Responsible for IT Controls, SOX compliance, and Audit findings in OTC functional areas of SAP Pharma platform.
- Lead in IT, service delivery, strategy alignment to drive tactical solutions and stakeholder management.
- Overall solution ownership of Incidents, defects, enhancements, and new build for OTC.
- Keeping up with emerging technologies and changes in business processes.
- Closely follows the strategic direction set by the segment and executes on priority goals.
- Completing effort estimates, preparing proposals, and collaborating with functional partners to deliver solutions for value-add business functions.
- Driving end-user satisfaction by using specific metrics.
- Influencing internal and external clients to leverage out of the box solutions and reducing customizations.
- Planning, monitoring, organizing, and overseeing projects.
- Attract, retain, and develop talent.
- Maintain strategic relationships with all key stakeholders.
- Customer focused and deep understanding of business needs.
- Identifying synergies and optimization areas within the domain and manage the execution.
- Provide leadership and direction to the teams during problem solving and crisis management.
- Collaborating with other process tower leaders (PTP, SCE, RTR, R&I, and non-SAP systems) to ensure a cohesive solution without impacting cross functional and downstream processes or applications.
- Responsible for preparing and conducting prioritization meetings (for enhancements and defects) with the OTC functional partners.
- Ensure all critical OTC processes are properly monitored and alerted; and automate recurrent incidents.
- Responsible for leading, coaching, and cross training a team of SD functional consultants.
- Closely work with infrastructure teams to ensure a reliable and stable operations.
- Complies and enforce adoption of Solution discover, documentation, Hypercare and build-to-run transition to our support partners.
- Supports the Vertex 6.0 Tax Software, 3rd party application, for pharmaceutical segment.
- Supports the Pharma ordering channels integration with SAP and associated application. Accountable for driving BRMS support with our Run partners.
- Responsible for the KPI's and BPM metrics that support current and future Pharma business units on SAP
- Bachelor's Degree in related field preferred or equivalent work experience preferred
- 12+ years' experience in SAP OTC Build/Run preferred
- Full-Cycle SAP OTC implementation
- SAP OTC Solution discovery, Options analysis and Build guidance.
- Strong collaboration and leadership skills.
- Strong business acumen in pharmaceutical wholesale distribution space.
- Superior knowledge of processes and technology with deep hands-on knowledge in all the areas of OTC domain.
- Strong experience in translating business requirements into technical capabilities and solutions.
- Prior work experience in Sales and Distribution module within SAP ECC or S/4 HANA Enterprise Management and Vistex knowledge is a plus.
- Proficiency with ASAP (Accelerated SAP) Waterfall and Agile methodologies.
- Strong experience in completing effort estimates, preparing proposals, and collaborating with our functional partners to deliver quality business solutions.
- Prior experience with managing highly skilled onsite and offshore teams.
- Superior experience of identifying and resolving issues between team members or other teams.
- Ability to develop individuals and teams.
- Excellent oral and written communication skills.
- Excellent organizational skills.
- Experience in managing Demand (projects) and Supply (Resources)
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
If you are a motivated and experienced professional looking for a new challenge, please submit your application as soon as possible.
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