SAP Delivery Analyst III

2 weeks ago

Boise, Idaho, United States J.R. Simplot Full time
Job Title: SAP Delivery Analyst III

We are seeking a highly skilled SAP Delivery Analyst III to join our team at J.R. Simplot Company. As a key member of our SAP Practice, you will play a critical role in creating solutions within the new S4/HANA landscape to support our company's dynamic global needs.

Key Responsibilities:
  • Participate in daily stand-up meetings with a small agile development team to support new solutions on the S4 platform.
  • Update IT Service Management tools by creating, updating, and resolving support issues.
  • Function as a liaison between business units, technology teams, and support teams.
  • Participate on cross-functional project teams to assist in the successful implementation of projects.
  • Partner with QA teams, business, and vendor teams on test script review and execution.
  • Train the trainer on system functionality during each implementation and upgrades.
  • Mentor and train L1 - IT Service Desk and L2 - Application Managed Services Teams.
  • Participate in the Global Change Advisory Board and the SAP CHaRM Change Meeting.
  • Ensure service level management process adherence by continuous review with partners and business users.
  • Create technical documentation to ensure support can be performed and the impact of future requests can be assessed.
  • Identify and contribute to business work instruction documentation.
  • Independently resolve highly complex technical issues within a given technical area.
  • Partner with members of a team and other IT teams as appropriate; lead technical teams while resolving key issues.
  • Identify potential escalations and proactively alert management; lead and escalate through L4.
  • Proactively search for issues and provide solutions to prevent problems from occurring in the area of responsibility.
  • Independently review and manage critical business systems.
  • Ability to translate business needs into technical requirements and solutions.
  • Maintain a high level of functional expertise by keeping up to date with the latest applicable functional changes/knowledge.
  • Onsite or virtual support for go-live/upgrade, SAP implementations, and support the business trainers.
Requirements:
  • Bachelor's Degree (B.A. or B.S.) from a 4-year college or university.
  • Must have manufacturing and logistics process experience.
  • Must be detail-oriented with excellent critical thinking skills.
  • Must have strong verbal and written communication skills.
  • Must have experience working successfully in a collaborative, team-oriented environment.
  • Influencing skills and ability to work effectively in a geographically dispersed team.
  • Must have exemplary customer service skills.
  • Strong problem-solving, priority setting, and collaboration skills.
  • Good organizational and analytical skills.
  • Possess creative ability, consulting skills, leadership qualities, credibility, and self-confidence.
  • Must have a technical aptitude to learn the SAP software suite to solve business problems.
  • Must be a self-starter who can navigate a matrixed organizational structure, achieving results through influence and collaboration.
  • Must be able to build relationships in a matrix environment with other groups and teams with whom work must be coordinated or interfaced.
  • Comfortable influencing to achieve desired outcomes.
  • Must be proficient with Microsoft products.
  • Ability to multitask within the project needs.
  • S/4HANA experience is preferred (2020, 2022).
  • Knowledge on integrations of core business functions is preferred.
  • Flexibility to learn and implement new SAP Solutions is preferred.
  • Understanding of Agile methodologies such as Scrum and Kanban is preferred.
  • Flexibility to travel to locations to support launch and other requirements as required.
  • Exhibits a high level of initiative and integrity.
  • 5+ years related experience and/or training.

Equal Opportunity Employer: J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.

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