Service Team Member

4 weeks ago


Morton Grove, Illinois, United States Michaels Stores Full time

Job Summary: We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities:

  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Help customers locate products, provide solutions, and ensure a seamless shopping experience.
  • Execute cash handling to standards, maintaining accuracy and efficiency.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Educate customers on the Voice of Customer (VOC) survey and encourage feedback.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes, maintaining store recovery standards.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with others in an accepting and respectful manner, promoting a positive image and serving as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.

Requirements:

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment:

  • Public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
  • Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.


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