Service Team Member
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities:
- Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
- Help customers locate products, provide solutions, and ensure a seamless shopping experience.
- Execute cash handling to standards, maintaining accuracy and efficiency.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
- Educate customers on the Voice of Customer (VOC) survey and encourage feedback.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes, maintaining store recovery standards.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in an accepting and respectful manner, promoting a positive image and serving as a role model for other Team Members.
- Cross-trained in Custom Framing selling and production.
Requirements:
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment:
- Public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
- Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
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