Service Director

4 weeks ago


Roswell, New Mexico, United States Tate Branch Auto Group Full time
Job Summary

We are seeking a highly skilled Service Manager to lead our service department at Tate Branch Auto Group. The ideal candidate will have a strong background in service management and customer service, with a minimum of 3 years of experience in a similar role.

The Service Manager will be responsible for maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. They will also be responsible for hiring and supervising service department personnel, as well as monitoring their performance in servicing customers.

The successful candidate will have a strong focus on providing excellent customer service, a high school diploma or higher education, and a clean driving record with a valid driver's license. They will also have a driven personality, eager to improve and able to work within and support internal teams.

We offer a competitive salary, flexible working hours, relocation expenses covered, health insurance, PTO & Sick Leave, 401(K), training, and employee discounts. If you're looking for a challenging and rewarding role, please apply.

Key Responsibilities:

  • Assist customers in servicing, repairing, and explaining each service needed
  • Understand customer requirements and concerns and match them to various service options
  • Explain services being performed and keep customers informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories, and attend product training as required
  • Maintain a service customer follow-up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications:

  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record and valid driver's license
  • Driven personality, eager to improve, and able to work within and support internal teams


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