Event Support Team Member

1 week ago


Loveland, Colorado, United States Oak View Group Full time

Position Overview:

The role of a Guest Services Team Member encompasses various responsibilities including ushering, ticket verification, assisting at the guest services desk, attending to suite guests, and greeting patrons.

Compensation: The starting hourly wage for this position is $15.00/hour.

Benefits: For part-time roles, we offer a 401(k) savings plan with matching contributions. Additionally, employees in part-time, seasonal, and internship positions will accrue one hour of paid leave for every 30 hours worked, with a maximum of 48 hours per year.

Note: This is an evergreen role, meaning applications are accepted continuously without a set deadline.

Key Responsibilities:

  • Deliver friendly and effective assistance to guests.
  • Maintain cleanliness and ensure all equipment in your designated area is functioning properly. Monitor this area throughout events to assist guests and address any issues that arise.
  • Verify passes, credentials, and tickets for accuracy regarding location, date, and time.
  • Ensure a safe environment for all guests at all times.
  • Uphold all policies and procedures of the Events Center.
  • Prepare for events by gathering all necessary information related to the show.
  • Familiarize yourself with the ticketing system and operate ticket scanners and turnstiles correctly.
  • Facilitate the smooth movement of guests through entry points and queues.
  • Conduct visual inspections of guests for prohibited items.
  • Guide patrons to the appropriate entrances and public access areas.
  • Prevent access to emergency exits and restricted areas.
  • Seek assistance from event supervisors and management when necessary and report any suspicious activities.
  • Welcome and assist club and suite guests while safeguarding their exclusive areas.
  • Greet incoming guests and address their needs and requests.
  • Perform additional duties as required.

Qualifications:

  • Strong oral and written communication skills.
  • Ability to engage with guests and staff in a professional manner.
  • A high school diploma or equivalent GED is required.
  • Previous experience in a similar role is preferred.
  • Willingness to work a flexible schedule, including nights, weekends, and select holidays.

Vaccination Statement:
We are dedicated to maintaining the highest safety standards in our facilities for artists, teams, employees, and fans. In light of recent positive trends, we strongly encourage our employees to stay vaccinated and receive booster shots against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements to protect the health of our employees, guests, performers, athletes, and partners.


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