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User Experience Researcher V
1 month ago
We are seeking a highly skilled User Experience Researcher V to join our team at Ursus Inc. As a key member of our Financial Services & Trust team, you will play a crucial role in guiding cross-functional teams to identify and act upon user insights and opportunities.
Responsibilities- Collaborate with research peers to scope, plan, execute, and deliver high-quality research outputs, while partnering with cross-functional colleagues to ensure user insight is acted upon.
- Understand and incorporate complex technical and business requirements into research, designing and delivering primary user research to illuminate user needs and define great experiences throughout the customer journey.
- Synthesize research findings from data sources, clearly communicating insights and learnings, tying directly to actionable next steps and impact on product direction.
- Advocate research insights to diverse audiences through written reports, in-person presentations, and other deliverables, fostering strong relationships with Content, Product Design, Business, Product Management, Engineering, and Marketing to deliver impact on our global products.
- Collaborate with other research teams to enhance the E2E experience for customers.
- 6+ years of practical experience in an industry setting (technology industry preferred) deploying a range of research methods throughout the product development lifecycle, from conceptualization to launch.
- MA/MS or PhD in Anthropology, Sociology, Applied, Cognitive, or Experimental Psychology, Human-Computer Interaction/HCDE, Human Factors, or a related field.
- Ability to assess and work through sophisticated problems and ambiguous situations, leveraging a broad range of qualitative research methods and experience with quantitative methods or mixed methods.
- Ability to collaborate closely with cross-functional partners, driving alignment around user needs, and incorporating peers into the research process.
- Ability to work independently and manage one's time, with strong organizational skills and the ability to multitask.
- Excellent communication and writing skills are required, with the capacity to work quickly while delivering high-quality outputs.
- Global user research experience is desirable.
We value people who bring unique perspectives and add new knowledge to our team. If you're a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights that drive sophisticated solutions to tough problems, we encourage you to apply.
