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Guest Success Ambassador

2 months ago

Green Bay, Wisconsin, United States Massage Envy Full time

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Guest Success Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and promoting the value of Total Body Care to our clients.

Key Responsibilities

  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the benefits of our Wellness Program and encourage clients to book future services
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer

  • Competitive base pay plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time and part-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training

Requirements

  • Proven sales experience and proficiency in conversational sales techniques
  • High school diploma (or equivalent) and previous retail experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Outgoing and persistent personality
  • Supporters of total body care with a general knowledge of massage and skin care services

Our Culture

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that celebrates individuality and shares knowledge

If you're passionate about delivering exceptional customer service and promoting wellness, we'd love to hear from you