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Restaurant Operations Manager

2 months ago


Pittsburgh, Pennsylvania, United States Parkhurst Dining Full time

Job Summary:

The Restaurant Supervisor works under the direction of the Chef Manager and is responsible for overseeing one or more areas of the dining service department, which may include food production, service, retail, catering, and other areas. The supervisor is in charge of ensuring day-to-day operations run smoothly and that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members, including scheduling and discipline.

Key Responsibilities:

  • Supervises team members in their area of responsibility and consults with members of management to make changes as needed to improve services.
  • Follows established Parkhurst and client policies and procedures, upholding standards and communicating using Smile Plus skills and coaching team members on their use of the Smile Plus hospitality imperatives.
  • May assist in purchasing foods and supplies and maintains presence in service areas to assess customer satisfaction levels and resolve problems.
  • Ensures practices and procedures comply with federal, state, and local regulatory requirements and follows human resource policies and procedures, treating team members with fairness and respect.
  • Has input into hiring, performance appraisal, and discipline of staff under management oversight and orients and trains staff, presenting in-service training programs as needed.
  • Communicates to staff regularly, both formally and informally, and holds team meetings to ensure staff awareness of department activities.
  • Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior and enforces safety standards with team members, reporting safety problems to management.
  • Ensures sanitation standards are enforced, monitors cleaning procedures, and maintains morale on their shift through a sense of urgency, professionalism, and team building, resolving team member conflicts.
  • May assist in the planning and execution of catered events in conjunction with other team members and may open and close the department, demonstrating responsibility for department security.
  • Performs hands-on tasks as required by the operation and maintains a plan for self-development and professional growth.

Qualifications:

  • Six or more years of professional experience with four or more years in a food service role.
  • Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
  • Ability to perform basic math calculations and organize workloads and meet time deadlines.
  • Supervisory and team management skills desirable.

Physical Demands and Working Conditions:

  • Lifting objects up to 40 lbs.
  • Bending, reaching, and grasping.
  • Walking long distances.
  • Exposure to high noise, heat, and humidity levels.

Job Hazards:

  • Burns, cuts, slips, falls, and back sprains.

Benefits:

  • FREE meal during your shift.
  • 20% discount on any food purchase at Eatn Park, Hello Bistro, The Porch, and Parkhurst Dining.
  • Paid time off.
  • Management career advancement opportunities.
  • Access to continuous development with Smile Universe.
  • Eligibility for 401k, vision, dental, and medical plans.