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Healthcare Operations Coordinator
2 months ago
MU Health Care is seeking a highly skilled Patient Service Representative to join our Quick Care Clinics team. As a key member of our administrative team, you will play a vital role in delivering exceptional patient experiences and maintaining clinic efficiency.
Key Responsibilities- Collaborate with patients, families, and staff to resolve problems and ensure seamless care delivery.
- Communicate effectively with patients and ancillary service departments to manage expectations and delays.
- Greet and escort patients, answer phone calls, and direct inquiries to the appropriate area.
- Maintain the appearance of the waiting room, reception area, and offices, ensuring a clean and welcoming environment.
- Request, prepare, and ensure the completeness of patient medical records and physician orders.
- Validate patient demographics, insurance, and pre-certification information, accurately managing copay collections and preparing billing documents.
- Patient check-in, check-out, batching, scheduling, and appointment management, maintaining bed control and conducting bedside patient interviews.
- High school diploma or equivalent combination of education and experience.
- Six months of experience in frontline customer service and guest relations.
- Prior experience in a healthcare setting, hospital admissions, registration, medical office, or working use of medical terminology is strongly preferred.
MU Health Care is a growing academic health system in mid-Missouri, comprised of multiple hospitals and over 50 specialty clinics. As an MU Health Care employee, you will be part of an exceptional team committed to our mission of saving and improving lives.
