Hotel Operations Manager

3 weeks ago


Virginia Beach, Virginia, United States La Quinta Virginia Beach Full time
Job Title: General Manager

La Quinta Virginia Beach is seeking a highly skilled and experienced General Manager to lead our hotel team. As a General Manager, you will be responsible for the overall success of the hotel, including revenue generation, cost control, guest satisfaction, and employee development.

Key Responsibilities:
  • Lead and manage the hotel team to achieve revenue growth and profitability.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage and control hotel expenses to ensure cost-effectiveness.
  • Ensure compliance with company policies and procedures.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Conduct regular meetings with department heads to discuss performance and goals.
  • Monitor and analyze financial performance to identify areas for improvement.
  • Develop and implement plans to improve hotel operations and efficiency.
  • Ensure that all employees receive fair and equitable treatment.
  • Meet with clients and potential clients to promote the hotel and its services.
Requirements:
  • At least 6 years of progressive experience in a hotel or related field.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.


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