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Restaurant Operations Manager

2 months ago

Norridge, Illinois, United States Denny's Full time
Job Summary:

As the Restaurant General Manager, you will be responsible for the overall operation of the restaurant, maintaining safety and sanitation standards, achieving financial results, and developing a strong service team focused on business growth. Your excellent communication skills and ability to handle employee supervision and guest concerns will be key to your success.

Key Responsibilities:
  • Business Growth and Customer Satisfaction: Develop plans to achieve business growth and customer satisfaction, ensuring a positive dining experience for all guests.
  • Employee Supervision and Management: Direct and supervise restaurant employees and management, providing guidance and support to ensure excellent service and quality food preparation.
  • Safety and Sanitation: Maintain safety and sanitation standards, ensuring a clean and healthy environment for guests and employees.
  • Financial Management: Analyze and manage restaurant operations and administration, ensuring financial results meet company expectations.
  • Service Quality: Ensure proper preparation and presentation of menu items, providing effective and efficient service to ensure customer satisfaction.
  • Employee Relations: Investigate and resolve employee and customer issues, maintaining a positive and respectful work environment.
  • Recruitment and Selection: Participate in recruitment and selection of restaurant management and service team members, ensuring a diverse and skilled team.
  • Financial Reporting: Analyze financial reports and implement improvement plans, ensuring financial results meet company expectations.
  • Asset Management: Manage all restaurant assets, ensuring they are maintained and utilized effectively.
  • Work Environment: Create and maintain a pleasant and safe work environment, ensuring employees feel valued and supported.
  • Administrative Requirements: Maintain accurate paperwork and administrative requirements, ensuring compliance with company policies and regulations.
Requirements:
  • Assistant Manager Experience: Successful completion of Assistant Manager Position.
  • Communication Skills: Above-standard verbal and written skills.
  • Organizational Skills: Exceptional organizational skills.
  • Guest-Oriented Personality: 100% guest-oriented personality.
  • Restaurant Knowledge: Knowledge of all facets of restaurant operation.
  • Professional Appearance: Professional appearance and image.
  • Adaptability: Adaptability and ability to manage change.
  • Reliable Transportation: Reliable vehicle and current insurance.
  • Training and Compliance: Must complete all training, anti-discrimination & anti-harassment training and embrace our company's nondiscrimination & anti-harassment policies and values.