Senior Sales and Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Senior Sales and Customer Service Representative to join our team at Hertz. In this role, you will be the face of our company, providing exceptional service to our customers and driving sales through upselling and cross-selling opportunities.
Job OverviewThe Senior Sales and Customer Service Representative will be responsible for consulting with customers on their Hertz rental needs, identifying opportunities to maximize revenue, and ensuring that customers receive world-class service and support.
This is a dynamic and fast-paced environment where no two days are ever the same. You will work closely with our customers to understand their needs, provide personalized solutions, and exceed their expectations.
Key Responsibilities- Provide exceptional customer service to all customers, ensuring a positive experience from initial contact to final drop-off.
- Consult with customers on their Hertz rental needs, identifying opportunities to maximize revenue through upselling and cross-selling.
- Ensure that customers receive world-class service and support, meeting or exceeding our high standards.
- Work closely with colleagues to achieve sales and customer satisfaction targets.
To succeed in this role, you will need:
- Strong communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
- A consultative sales approach, with the ability to identify and meet customer needs.
- Excellent problem-solving skills, with the ability to think on your feet and resolve customer issues efficiently.
- Knowledge of Hertz products and services, as well as industry trends and best practices.
- A strong work ethic and ability to work in a fast-paced, dynamic environment.
We offer a competitive salary, with an estimated $21.00 hourly wage. In addition, we provide a range of benefits, including:
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, dental, and vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid parental leave and adoption assistance.
- Employee assistance program for employees and family members.
- Educational reimbursement and discounts.
- Voluntary insurance programs – pet, legal/identity theft, critical illness.
- Perks and discounts – theme park tickets, gym discounts, and more.
We value diversity and inclusion, and welcome applications from individuals who share our commitment to excellence and customer focus.
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