Customer Service Representative

3 weeks ago


San Jose, California, United States AAA NCNU Full time
Job Overview

We are seeking a talented Customer Service Representative to join our team as an Insurance Sales Associate. This role is responsible for delivering exceptional service and value to our customers through genuine care, personal service, and meeting their needs and expectations.

Key Responsibilities:

  • Perform fundamental customer interactions that include member services and product sales.
  • Promote AAA products and services to customers to achieve individual and branch goals.
  • Understand and anticipate customer needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.

Requirements:

  • Customer Service: Demonstrates professional and friendly attitude, provides problem-solving resolution, and increases the value of membership with each interaction.
  • Sales: Active listener, critical and adaptable thinker, strong communicator, and insightful emotional intelligence.
  • Technical: Must be proficient with multiple computer systems and applications, and have strong knowledge of all AAA products, services, and operations.

Benefits:

  • Competitive hourly base salary ranging from $23.00 to $26.95 per hour, depending on location.
  • Opportunity to earn commissions and/or piece rate bonuses, with estimated annual incentives between $270 and $3,500 contingent on performance.
  • 401(k) matching program, benefits, paid holidays, and paid time off.
  • Collaborative work environment and opportunities for growth and development.


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