Assistant General Manager
2 weeks ago
We are seeking a highly motivated and experienced Assistant General Manager to join our team at Home2 Suites by Hilton Atlanta/Lithia Springs, GA. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our hotel and providing exceptional guest experiences.
Key Responsibilities- Conduct regular employee meetings to keep team members informed of policies, procedures, and brand standards.
- Communicate new programs and initiatives to team members to drive guest satisfaction and operational excellence.
- Assist with inventory management to maximize room revenue and ensure budgeted targets are met.
- Organize and prepare accounts payable/receivable, deposits, and direct bills.
- Generate a positive and safe environment for employees and guests.
- Monitor and lead the guest service team, resolving conflicts and ensuring brand standards are met.
- Train team members on brand standards and create schedules to ensure adequate staffing.
- Ensure high associate morale by recognizing and rewarding team members who meet or exceed guest expectations.
- Participate in staffing needs, including interviewing, screening, hiring, and employee relations.
- Conduct regular walk-throughs to identify issues and document concerns for the General Manager.
- Maintain a flexible schedule to cover various business needs.
- Collaborate with interdepartmental teams to ensure efficiency and effectiveness.
- Manage timecards for Guest Service Representatives and ensure satisfactory scores with brand audits.
- 1-2 years of previous hospitality experience required.
- Bachelor's degree in business or related discipline preferred.
- Supervisory experience strongly preferred.
- Exceptional customer service, relationship building, and effective communication skills.
- Ability to multitask, work all shifts, weekends, and holidays as needed.
- Proficiency in various computer and software applications.
We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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