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Medical Office Administrator

2 months ago

Martinsburg, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Registration Specialist at WVU Medicine. As a key member of our healthcare team, you will be responsible for managing patient registration and financial obligations.

Key Responsibilities
  • Obtain and verify patient demographic and insurance information, ensuring accurate and timely registration and billing processes.
  • Collect and process patient payments, including deposits, co-payments, and deductibles, while maintaining a high level of customer service.
  • Prepare and present necessary paperwork, including consent forms and financial obligations, to patients and their families.
  • Initiate and manage patient scheduling, rescheduling, and cancellations, ensuring seamless coordination with hospital workflows.
  • Perform medical necessity checks and complete Advanced Beneficiary Notices as required.
  • Balance daily receipts and cash drawers, maintaining accurate financial records and adhering to hospital policies.
Requirements
  • High school graduate or equivalent.
  • State and federal background checks, as required for regulated areas.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Basic knowledge of medical terminology and insurance requirements.
  • Ability to accurately utilize computer software and equipment, with a focus on access processing and documentation.
Working Environment

As a Registration Specialist at WVU Medicine, you will work in a high-volume, fast-paced environment, interacting daily with patients, medical staff, and support staff. You will be exposed to communicable diseases and must be able to maintain a high level of professionalism and attention to detail.

Skills and Abilities
  • Ability to accurately process and document patient information, with a focus on attention to detail and organizational skills.
  • Excellent written and verbal communication skills, with the ability to understand and communicate complex medical information.
  • Basic knowledge of medical terminology and insurance requirements, with the ability to apply this knowledge in a practical setting.
  • Ability to work effectively in a team environment, with a focus on collaboration and customer service.