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Telecommunications Customer Service Representative
2 months ago
We are a leading telecommunication-based consulting sales and marketing firm that helps our clients maximize their profitability and increase their brand exposure through innovative revenue capabilities.
Job SummaryWe are seeking a self-starter entry-level Telecommunications Customer Service Representative to assist with our firm's strategic and productive marketing and sales campaigns. As a Telecommunications Customer Service Representative, you will be responsible for executing our marketing and sales directives, building quality relationships with new clientele, maintaining existing customer accounts, and assisting in the increase of overall quarterly and annual production of new sales and customer acquisitions.
Key Responsibilities- Engage in communication with customers directly, providing expert product knowledge and educating them on their desired product inquiries.
- Research target markets to identify and engage with new and existing customers, bolstering our sales pipeline.
- Communicate the features and benefits of specific products/services based on individualized customer needs.
- Overturn objections as necessary throughout the sales process and answer questions as they arise.
- Respond promptly, effectively, and professionally to all account inquiries.
- Attend regular product training sessions with other CSR team-mates and upper-level management.
- A High School Diploma or equivalent is required.
- 1-2 years of experience in a customer service or sales role is highly recommended.
- Excellent communication skills, both verbal and nonverbal.
- A tenacity and desire for growth and knowledge.
- A driven mindset with impeccable time management skills and a superior work ethic.
- A positive and professional demeanor while working with other CSRs and customers.