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Salon Operations Manager

2 months ago

Nokomis, Florida, United States Tractor Supply Full time
About the Role

We are seeking a highly skilled and experienced Salon Operations Manager to lead our pet grooming salon team at Tractor Supply Company. As a key member of our team, you will be responsible for driving business growth, ensuring exceptional customer service, and maintaining a safe and productive work environment.

Key Responsibilities
  • Salon Operations: Manage the day-to-day operations of the grooming salon, including scheduling, safety checklists, and salon audits.
  • Team Leadership: Lead and develop a high-performing team of groomers and technicians, providing coaching, training, and feedback to ensure excellent customer service and high-quality pet grooming services.
  • Customer Service: Provide exceptional customer service to pet owners, ensuring their needs are met and exceeded.
  • Business Growth: Drive business growth through effective marketing, sales, and customer engagement strategies.
  • Safety and Sanitation: Maintain a safe and clean work environment, adhering to company safety protocols and guidelines.
Requirements
  • Experience: 2+ years of experience in pet grooming or a related field.
  • Education: High School Diploma or equivalent required.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
Working Conditions

This role requires working in a fast-paced salon environment, with exposure to wet conditions, sharp grooming instruments, and pets of all sizes and breeds. The ability to stand for long periods, lift up to 50 pounds, and move quickly and safely is essential.