Clinical Applications Specialist I

2 weeks ago


Salt Lake, Utah, United States BioFire Diagnostics, LLC Full time

Unlock Your Potential in Diagnostic Support

At BioFire Diagnostics, LLC, we're seeking a highly skilled Clinical Applications Specialist I to join our team. As a key member of our support team, you will provide exceptional technical support to internal and external customers, ensuring they receive world-class service and solutions.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries, both internal and external, and document in our enterprise resource planning (ERP) system.
  • Manage and resolve customer complaints and suggestions, escalating issues as needed to ensure timely resolution.
  • Perform on-call duties to provide 24-hour technical support to customers.
  • Support existing customers with additional training and technical assistance as needed or as product enhancements are launched.
  • Maintain competency of bioMérieux products and procedures, assisting with implementation of new products.
  • Participate in revenue generation initiatives, promoting value-added projects and services.
  • Establish and maintain ERP certification, meeting quality plan standards and departmental key performance indicators (KPIs).

Requirements:

  • Associate's degree in a biological science with a minimum of 2 years of relevant laboratory and/or medical device industry experience.
  • Clinical laboratory experience in Microbiology is highly preferred.
  • Networking or LIS/LIMS experience is preferred.
  • Customer-facing experience is preferred.
  • Knowledge of bioMérieux products and Salesforce is a plus.


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