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Receptionist
2 months ago
Job Title: Front Desk Clerk
Purpose of Position: Welcome and register guests, delivering prompt and courteous service while managing check-ins and check-outs efficiently.
Essential Functions:
- Facilitate the check-in and check-out process for guests.
- Provide accurate and relevant information to guests and visitors.
- Utilize computer systems to input and retrieve information accurately.
- Select appropriate accommodations based on guest preferences and requirements.
- Address guest inquiries and resolve issues, escalating to management when necessary.
- Maintain composure and attentiveness during busy periods or emergencies.
- Answer phone calls professionally and clearly.
- Document guest requests and complaints in the system for follow-up.
- Adhere to brand and service standards, ensuring guest satisfaction.
- Engage with both internal and external customers, employing patience and diplomacy to manage conflicts.
- Provide information about local attractions and hotel services.
- Greet and welcome guests upon their arrival.
- Perform additional tasks as assigned.
Position Requirements:
- Ability to stand and navigate the front office area while performing essential duties.
- Effective communication skills in English, both spoken and written.
- Proficient in using a moderately complex computer system for data entry.
- Capable of observing and responding to emergency situations.
- High school diploma or equivalent is required.
Company: Marcus Corporation
