Patient Access Representative II

3 days ago


Concord, New Hampshire, United States Conifer Health Solutions Full time
Job Summary

We are seeking a highly skilled Patient Access Representative II to join our team at Conifer Health Solutions. As a key member of our healthcare team, you will be responsible for performing a variety of duties in support of departmental efficiencies, including scheduling, registration, patient pre-admission and admission, reception and discharge functions. You will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities

Some of the key responsibilities of this role include:

* Greeting customers and providing world-class customer service
* Completing full patient registration at date of service
* Adhering to financial and cash control policies and procedures
* Thoroughly explaining and securing hospital and patient legal forms
* Scanning protected health information and creating and filing patient information packets
* Assisting with scheduling diagnostic procedures and providing customer instructions
* Educating patients about patient financial liabilities and employing proper collection techniques
* Performing hospital cash reconciliation and securing payment entry

Requirements

To be successful in this role, you will need to have a high school diploma or equivalent and 0-1 year of experience in a customer service role. You will also need to have a strong working knowledge of PC/CRT/printer and be able to perform essential job duties in at least two patient access service areas, including the ED. Additionally, you will need to be able to work in a fast-paced environment and have excellent communication and negotiation skills.

Work Environment

This role will be based in a hospital administration setting and may involve working in patient care locations with potential exposure to life-threatening patient conditions. You will need to be able to sit at a computer terminal for extended periods of time and occasionally lift/carry items weighing up to 25 lbs. You will also need to be able to work hours and days as needed based on departmental/system demands.

About Conifer Health Solutions

Conifer Health Solutions is a leading healthcare company that brings 30 years of industry expertise to clients in over 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. We are committed to providing our employees with a competitive benefits package and leadership opportunities to take their careers to the next level.

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