Receptionist Coordinator
7 days ago
The Republic of Tea is a premier company dedicated to enriching lives through premium teas, innovation, and education. We strive to create a work culture that embodies our unique philosophy and supports our mission to lead a tea revolution.
Salary
$40,000 - $60,000 per year, depending on experience.
Job Description
We are seeking a highly organized Receptionist to serve as the initial point of contact for our customers and guests. This role involves maintaining accurate records, facilitating communications, and managing guest concerns with professionalism.
Key Responsibilities
- Greet and assist visitors, directing them appropriately and ensuring a welcoming experience.
- Answer and route phone calls efficiently, take messages, and provide accurate information to callers.
- Handle incoming and outgoing mail and packages.
- Maintain cleanliness and orderliness of the reception area, ensuring adherence to safety and hygiene standards.
- Organize and manage files, process orders, and respond to customer inquiries.
- Uphold security by monitoring the visitor log and issuing guest passes.
- Perform order entry accurately through various platforms (fax, email, portals).
- Deliver exceptional service via email and chat to resolve issues and promote satisfaction.
- Review pending orders, manage reports, and handle specific customer requests.
Minimum Requirements
- High school diploma or equivalent.
- At least 1 year of relevant work experience.
- Friendly, engaging personality and polished appearance.
- Strong organizational skills and ability to work independently.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
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