Regional Customer Experience Director
5 days ago
We are seeking a highly experienced Regional Customer Experience Director to join our team in Georgetown, USA. As a key member of our customer service team, you will be responsible for supporting efforts and driving intentional behavior to build trust and present value to the customer.
You will lead cross-functional teams to achieve organizational business objectives and provide data-driven decision making and real-time account intelligence to improve the customer experience efficiently and effectively.
The ideal candidate will have 10+ years of customer service experience, with at least 4 years in a leadership capacity, leading teams of 20 or more. A Bachelor's degree is preferred or equivalent education and experience.
Key Responsibilities:
- Support efforts and drive intentional behavior to build trust and present value to the customer
- Lead cross-functional teams to achieve organizational business objectives
- Provide data-driven decision making and real-time account intelligence
- Develop and assign training, performance reviews, and employee development programs
- Partner and collaborate with business and functional leadership to design solutions to meet Commercial initiatives and revenue targets
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