Global Customer Experience Lead

3 days ago


Georgetown, Kentucky, United States Brenntag Full time
Build Trust and Deliver Value to Customers
Brenntag is seeking a seasoned Global Customer Experience Lead to drive intentional behavior and build long-lasting customer relationships. As a results-driven leader, you will be responsible for supporting efforts to unify and standardize customer information across all systems, creating visibility and accessibility for customer-specific data availability.

Your key responsibilities will include:
  1. Supporting efforts to innovate the customer journey and drive intentional behavior.
  2. Unifying and standardizing customer information across all systems.
  3. Leading and promoting surveys, focus groups, and benchmarking best practices.

To be successful in this role, you will need 10+ years of Customer Service experience, including 4+ years in a leadership capacity, and a strong background in Change Management initiatives. If you are a customer-focused leader with a passion for innovation and process improvement, we encourage you to apply.

We offer a competitive salary, paid parental leave, and a collaborative work environment.

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