Senior Business Analyst

4 weeks ago

Chicago, Illinois, United States United Airlines Full time

At United Airlines, we're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than just getting people from one place to another. It's about creating a truly diverse and inclusive workforce that uplifts and provides opportunities in the places where we work, live, and fly.

We're growing, and we'll hire tens of thousands of people across every area of the airline in the years ahead. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run Business Resource Group communities to world-class benefits like parental leave, 401k, and space available travel, United is a one-of-a-kind place to work.

We believe that inclusion propels innovation and is the foundation of all that we do. Our Digital Technology team spans the globe and is made up of diverse individuals working together with cutting-edge technology to build the best airline in history. We design, develop, and maintain massively scaling technology solutions using innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Senior Analyst – Data Analytics will advance the delivery of meaningful analytics in support of IT performance and objectives. This role will be analytical and collaborative, focusing on analysis and reporting across technology teams, including developing and refining metrics dashboards, tracking key performance indicators, and identifying and developing improvement opportunities for how senior leaders measure and track performance.

Develops and maintains reports and dashboards on financial and operating metrics. Performs thorough quality assurance to ensure the accuracy of data and information. Provides analytical support, conducts research, reviews, and helps evaluate the effectiveness of initiatives and IT performance. Analyzes current metrics and reporting, identifies gaps, and works with leadership to create and improve metrics. Conducts feasibility studies on efforts/costs of reporting on new metrics requirements.

United values diverse experiences, perspectives, and encourages everyone who meets the minimum qualifications to apply. While having the desired qualifications make for a stronger candidate, we encourage applicants who may not feel they check all the boxes. We're always looking for individuals who will bring something new to the table.

What's needed to succeed (Minimum Qualifications):

  • Bachelor's Degree and three years of work experience, or in lieu of a Bachelor's Degree, 6-9 years of related experience will be accepted in Mathematics, Computer Science, Information Management, Statistics, or equivalent experience.
  • 3+ years of relevant experience.
  • 1+ years of interacting with senior leaders.
  • Knowledge of Google Analytics (Big Query), Enterprise Data Warehouse, and SQL server.
  • Skills in data analysis, data manipulation, and problem-solving.
  • Skills in dashboard design.
  • Analytical and problem-solving skills.
  • Oral and written communication skills.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

  • 1+ years of experience with building reports/dashboards using BI tools (i.e., Tibco Spotfire, Tableau, Domo, PowerBI).
  • Knowledge of Project Management.
  • Knowledge of Statistical Analysis.
  • Skills in Business Consulting.
  • Skills in negotiation and influence.
  • Ability to comfortably deal with uncertainty and gaps in information.

United Airlines is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact us to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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