Customer Service Liaison
1 week ago
About Our Hotel: Located at a prime location, our Fairfield Inn offers comfortable accommodations and excellent service to travelers from around the world. As a Guest Service Representative, you will play a vital role in ensuring our guests have an enjoyable stay.
Job Overview: We are seeking a highly motivated and friendly individual to join our front desk team. The ideal candidate will be responsible for providing exceptional customer service, handling front desk operations, and assisting with market sales.
Key Responsibilities:
- Customer Service: Provide top-notch customer service to guests, responding to their needs in a timely and efficient manner.
- Front Desk Operations: Manage front desk activities, including check-in, check-out, and registration processes.
- Market Sales: Process market and retail transactions for guests, maintaining accurate records and restocking inventory as needed.
- Issue Resolution: Assist in resolving guest complaints regarding service and/or accommodations, escalating issues to managerial levels if necessary.
- Cash Handling: Manage cash drawer contents and transactions during shifts, maintaining accurate records.
Requirements:
- Education: High school graduate or equivalent required.
- Knowledge: Familiarity with front desk operations, guest services, and hotel procedures is essential. Proficiency in English is mandatory, with additional languages being an asset.
- Skills: Strong communication skills, ability to work independently, and proficiency in MS Office products are required. Tact and understanding when dealing with customer service issues are also essential.
Benefits Package: Our comprehensive benefits package includes PTO, access to 50% of wages prior to payday, discount programs, health insurance, dental insurance, vision insurance, basic life/AD&D and supplemental life insurance, voluntary options, employer-sponsored long-term disability coverage, 401(k) with immediate match, double time for holidays worked, health savings account, employee assistance program (EAP), and dependent care FSA.
Estimated Salary: $42,000 - $55,000 per year, depending on experience and location.
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