Clinical Operations Coordinator

2 weeks ago


Minneapolis, Minnesota, United States University of Minnesota Physicians Full time
Clinic Appointment Coordinator Role

This is an AFSCME represented position at University of Minnesota Physicians, a non-profit organization that values its employees and encourages them to grow and advance in their careers.

Key Responsibilities
  • Provide exceptional patient experience by greeting patients and families as part of the check-out process.
  • Accurately coordinate and schedule future appointments and/or procedures following patient visit with provider.
  • Utilize strong customer service skills and promote the organizational philosophy of patient-centered care to proactively meet the needs of all patients and their families.
  • Maintain a friendly and welcoming disposition when interacting with patients and their family.
  • Perform other duties including Performance Goals developed by manager and employee and reported in the employee's Performance Review as part of organizations Performance Management tools.
Requirements
  • Post HS education or training with basic medical terminology and keyboarding skills.
  • At least 1 year of customer service experience working with the public.
  • Good multi-tasking and critical thinking skills. Attention to detail. Outstanding interpersonal and communication skills.
  • Flexible with assignments and able to perform a wide variety of duties.
  • Experience with EPIC preferred but not required.
Benefits

This is a fully benefit eligible position: Competitive wages, Health Care (including vision and dental), 401K, parking assistance, tuition assistance.

University of Minnesota Physicians emphasizes an inclusive, team-focused atmosphere and encourages employees to grow and advance in their careers.



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