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Clinical Operations Assistant

2 months ago

Minneapolis, Minnesota, United States Fraser Full time

Clinical Operations Assistant - Fraser

Job Category: Administrative - Clinical

Position Overview:

At Fraser, we are dedicated to fostering a more inclusive environment for individuals of all abilities. As a prominent provider of Mental Health and Autism Services in the Midwest, we cater to clients with diverse needs and diagnoses across all age groups.

Role Responsibilities:

In this position, you will engage in a dynamic range of Clinical Operations tasks, which include:

  • Coordinating patient appointment scheduling and admissions.
  • Managing front desk reception duties.

Work Environment:

This role is based in a supportive clinic environment with a standard schedule of Monday through Friday.

Essential Qualifications:

  • High School Diploma or equivalent is required.
  • A minimum of one year of experience with various Microsoft Office applications, particularly Word, Excel, and PowerPoint. Familiarity with SharePoint is advantageous.
  • At least one year of experience in scheduling is preferred.
  • Ability to successfully complete a background check.
  • Exceptional telephone etiquette and customer service skills, with a proven ability to engage effectively with the public and address customer inquiries.
  • Strong verbal and written communication skills in English, necessary for interaction with both internal and external stakeholders.
  • Excellent organizational abilities and meticulous attention to detail, particularly in data entry tasks.
  • A commitment to promoting diversity, multiculturalism, and inclusion, with an emphasis on culturally responsive practices and self-awareness.

Fraser Offers:

  • Regular performance evaluations.
  • Opportunities for career advancement.
  • Engagement in community events organized by Fraser.
  • Generous paid time off for full-time employees to support work-life balance.
  • Benefits for employees working 30 or more hours per week.
  • A 403(b) retirement plan with contributions from Fraser.
  • Access to a Verizon wireless cell phone plan and accessories.
  • Referral bonuses for successful candidate recommendations.

Ideal Candidate:

You may be a great fit for Fraser if you:

  • Possess strong face-to-face customer service skills, as you will be welcoming and assisting new clients and their families.
  • Can effectively educate clients about procedures and next steps to facilitate their attendance at appointments.
  • Have a comprehensive understanding of Clinical Operations responsibilities and can adapt to various administrative tasks within the healthcare setting.
  • Are responsible for maintaining clinic organization and communication regarding operational needs.

Health and Safety Notice:

Fraser prioritizes the health and safety of our clients and staff. We have implemented protocols to mitigate the risks associated with health concerns, which are regularly updated based on guidance from health authorities.

Diversity and Inclusion Commitment:

Fraser values a diverse workforce to achieve the best outcomes for our varied client base. We are committed to anti-racism and actively work to recruit and retain a diverse staff while providing ongoing training and support.

Equal Opportunity Employment:

Fraser is an Affirmative Action and Equal Opportunity Employer.