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Senior Systems Support Specialist

2 months ago

Atlanta, Georgia, United States Cynet Systems Full time
Job Summary:

As a Senior Systems Support Engineer at Cynet Systems, you will provide expert-level technical support for our clients' management information systems. Your primary responsibility will be to troubleshoot end-user problems, perform basic design, integration, implementation, and modification of assigned user information systems, and provide functional and technical expertise in support of user systems operation and maintenance.

Key Responsibilities:

• Troubleshoot end-user problems and provide timely resolutions
• Perform basic design, integration, implementation, and modification of assigned user information systems
• Provide functional and technical expertise in support of user systems operation and maintenance
• Conduct needs analysis, planning, and scheduling the installation of new or modified hardware/software
• Develop functional and technical IT system requirements and specifications
• Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability, and access
• Monitor and report on system performance
• Maintain hardware and software inventories, including developing and updating departmental distributed software license management policy

Requirements:

• Bachelor's Degree or an equivalent combination of education and experience
• 2+ years of solid job-related experience
• Prefer candidates with 10+ years of solid job-related experience due to the complexity of work
• Experience with enterprise applications, including DevSecOps, Cameo, and Teamwork Cloud, PKI certificate management, VDI infrastructure management, enterprise storage, including quota management, backup, and disaster recovery, system updates and upgrades, system hardening, and general troubleshooting
• Command line proficiency preferred

Clearance:

The selected candidate will directly support classified systems in the Dept. of Defense's (DoD) closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.