Patient Access Representative

3 weeks ago


Mason, Ohio, United States Ensemble Health Partners Full time

The Opportunity:

We are seeking a skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth admission process for patients at our hospital.

Key Responsibilities:

  • Perform admitting duties for all patients admitted for services at the hospital.
  • Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions.
  • Collect insurance information, receive, and process physician orders.
  • Utilize an overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Adhere to policies and provide excellent customer service in interactions with patients and staff.
  • Conduct audits of accounts and assure that all forms are completed accurately and timely to meet audit standards.
  • Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures, and witness's name.
  • Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code.

Requirements:

To be successful in this role, you will need to have excellent communication and organizational skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive patient information with discretion.

About Ensemble Health Partners:

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Our mission is to empower our people to challenge the status quo and make a meaningful difference in the lives of our patients and communities.



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