Customer Service Representative

1 week ago


Middletown, Delaware, United States Lennar Homes Full time

Lennar Homes is a leading homebuilder dedicated to providing exceptional customer service. We are seeking a highly motivated Customer Service Representative to join our team.

The Customer Service Representative will be responsible for conducting final orientations, diagnosing and scheduling warranty service work, and ensuring homeowner satisfaction. This role requires maintaining positive relations with homeowners, coordinating repair work, and adhering to schedules.

Key Responsibilities:
  • Schedule and oversee repairs to ensure timely completion
  • Maintain accurate service request logs and documentation of all work performed
  • Evaluate trade partner performance and report back to management
  • Participate in department meetings and emergency on-call rotation schedules
Requirements:
  • High school diploma or equivalent; Associate's degree preferred
  • 1-3 years of experience in residential customer service or construction field
  • Valid driver's license with a good driving record
  • Strong communication, organizational, and time-management skills
Benefits:
  • Estimated Salary: $45,000 - $60,000 per year
  • A comprehensive benefits package, including health insurance, 401(k) matching, paid parental leave, and education assistance
  • A supportive and enriching work environment, fostering growth and development opportunities

We offer a competitive salary and a range of benefits to support your career and well-being. Join us as we strive to deliver exceptional customer experiences and build strong relationships with our customers.



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