Transportation Operations Center Customer Support Representative
1 day ago
Job Summary
Dollar General is seeking a skilled Transportation Operations Center Customer Support Representative to provide professional phone, email, and chat communications delivery support. The ideal candidate will have excellent communication and problem-solving skills, with the ability to multitask in a fast-paced environment.
Key Responsibilities
- Assist drivers with deliveries, take driver travel requests, and provide stores with delivery status
- Follow up on open delivery issues with carrier and store teams
- Complete standard travel requests from drivers and DG private fleet leadership
- Assist drivers with off-hours support, including sending workflow to tablets and locating trailers at DCs
- Assist stores with non-respond sweep requests
- Follow up on email communication as needed and instructed
- Accurately assess and escalate issues that may require CSA handling
Requirements
- One to two years of experience in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company
- Two plus years of customer service experience
- Prior lead experience preferred
- One year of experience using contact center software
Dollar General is an equal opportunity employer.
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Edinburg, Texas, United States Dollar General Full timeJob Summary:Dollar General is seeking a highly skilled Transportation Operations Center Customer Support Representative to provide exceptional customer service and support to our drivers, stores, and carrier teams. As a key member of our transportation operations team, you will be responsible for delivering professional phone, email, and chat communications...
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Edinburg, Texas, United States Dollar General Full timeJob SummaryDollar General is seeking a skilled Transportation Operations Center Customer Support Representative to provide professional phone, email, and chat communications delivery support. As a key member of our team, you will be responsible for assisting drivers with deliveries, taking driver travel requests, and providing stores with status updates.Key...
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Edinburg, Texas, United States Dollar General Full timeJob SummaryDollar General Corporation is seeking a highly skilled Transportation Operations Center Customer Support Representative to provide professional phone, e-mail, and chat communications delivery support. As a key member of our team, you will be responsible for assisting drivers with deliveries, taking driver travel requests, and providing stores with...
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Edinburg, Texas, United States Dollar General Full timeJob SummaryDollar General is seeking a skilled Transportation Operations Center Customer Support Representative to provide professional phone, email, and chat communications delivery support. As a key member of our team, you will be responsible for assisting drivers with deliveries, taking driver travel requests, and providing stores with status updates.Key...
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