Transportation Operations Center Customer Support Representative

1 month ago


Edinburg, Texas, United States Dollar General Full time

Job Summary

Dollar General is seeking a skilled Transportation Operations Center Customer Support Representative to provide professional phone, email, and chat communications delivery support. The ideal candidate will have excellent communication and problem-solving skills, with the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Assist drivers with deliveries, take driver travel requests, and provide stores with delivery status
  • Follow up on open delivery issues with carrier and store teams
  • Complete standard travel requests from drivers and DG private fleet leadership
  • Assist drivers with off-hours support, including sending workflow to tablets and locating trailers at DCs
  • Assist stores with non-respond sweep requests
  • Follow up on email communication as needed and instructed
  • Accurately assess and escalate issues that may require CSA handling

Requirements

  • One to two years of experience in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company
  • Two plus years of customer service experience
  • Prior lead experience preferred
  • One year of experience using contact center software

Dollar General is an equal opportunity employer.



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