Reconstruction Operations Manager
2 weeks ago
Join Our Team at SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond
Are you passionate about assisting individuals during challenging times? If so, consider becoming a Restoration Supervisor with us. In this role, you will collaborate with a dedicated team committed to delivering exceptional service, integrity, and mutual respect.
The Restoration Supervisor is responsible for overseeing, coordinating, and executing work activities on restoration projects to meet service requirements and ensure a positive client experience. As the primary representative of the SERVPRO brand, you will exemplify our commitment to being 'Here to Help' for our customers.
In this role, you will have the opportunity to make a significant impact every day, striving to restore fire and water damage to its original state.
Key Responsibilities- Enhance customer satisfaction by managing the client experience and monitoring feedback through online reviews.
- Clearly communicate expectations to restoration technicians and supervise their performance.
- Coordinate and execute production processes as planned while ensuring quality control; this is a physically demanding role.
- Identify safety risks, communicate them effectively, and implement control measures to safeguard both occupants and workers. Adhere to safety protocols and risk management guidelines consistently.
- Maintain detailed and accurate job files to document the services rendered.
- Oversee labor and material usage on assigned projects, ensuring proper management of resources and equipment.
- Strong written and verbal communication skills, along with basic math and computer proficiency.
- Prior experience in cleaning or restoration is preferred.
- A high school diploma or GED is required.
- IICRC certifications are a plus.
- A valid driver's license is necessary.
- Ability to regularly lift a minimum of 50 pounds, and occasionally up to 100 pounds with assistance.
- Capability to climb ladders, work at heights, and navigate tight spaces (e.g., attics, crawl spaces).
- Ability to stand, walk, or sit for extended periods.
- Capacity to repetitively push, pull, lift, and carry objects.
- Willingness to work with cleaning products and chemicals.
- Ability to travel locally and out of state as needed.
- Must successfully pass a background check in accordance with applicable laws.
Starting pay ranges from $15 to $20 per hour based on experience, with opportunities for overtime and merit-based increases.
Each SERVPRO Franchise is Independently Owned and Operated.
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