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Client Portfolio Manager

2 months ago

Columbus, Ohio, United States C.H. Robinson Full time
Are you ready to embrace a dynamic and fast-paced work environment? If you excel at managing multiple initiatives, collaborating with a talented team, and tackling challenges head-on, we invite you to explore the opportunity of becoming a Portfolio Executive.

In this role, you will focus on expanding and maintaining a diverse customer portfolio while ensuring service excellence to meet client expectations. As a Portfolio Executive, you will represent the C.H. Robinson brand, dedicated to creating positive experiences for our customers while enhancing your business portfolio. Your expertise in relationship management, problem-solving, and delivering outstanding customer service will be essential.

What can we offer you?

Your success is our success. From day one, we provide a robust onboarding experience that combines engaging activities, self-directed learning, and tailored coaching. We are committed to your professional development and offer comprehensive benefits to help you achieve your personal and career aspirations. Here, you can shape a career that aligns with your lifestyle, all within a supportive and inclusive culture that fosters collaboration and connection.

Let's discuss compensation...

This position offers significant earning potential, featuring a competitive base salary alongside uncapped commission opportunities.

Can you adapt to changing circumstances?

The ongoing global situation requires us to be flexible. With our worldwide presence, we continuously adapt our work practices to ensure your safety and well-being.

In the long term, this role allows for remote work flexibility, with your recruitment team providing specific details based on your location and current guidelines.

We understand that work-life balance is crucial. Our hybrid work model enables you to pursue a career that aligns with both your personal and professional objectives.

In this role, you will...

Drive Service Delivery & Business Development:
  • Generate demand by engaging with existing accounts and identifying new opportunities.
  • Work to exceed monthly revenue and volume targets.
  • Identify growth opportunities within accounts to transition from transactional to committed business.
  • Analyze market trends to make informed decisions.
  • Ensure quality execution of services, addressing issues promptly.
  • Manage pricing strategies based on customer purchasing behavior.
  • Oversee customer-facing operational tasks, including quoting and shipment management.
Deliver Exceptional Customer Service:
  • Utilize effective negotiation techniques when discussing pricing and services.
  • Handle conflicts and difficult conversations with professionalism.
  • Enhance customer satisfaction through proactive quality control measures.
  • Collaborate with internal teams to address customer needs and expectations.
Enhance Process Efficiency:
  • Utilize technology to streamline operations and improve time management.
  • Ensure timely invoicing by understanding payment terms.
  • Assist in developing standard operating procedures to manage customer accounts effectively.
  • Maintain a minimum portfolio size based on volume and revenue.
  • Perform additional duties as required by the team.
You would be a great fit if you possess:
  • A High School Diploma or GED equivalent.
  • The ability to travel up to 10% (domestically and internationally).
  • Fluency in Spanish and English (written and verbal).
It would be even better if you:
  • Value a diverse and inclusive workplace.
  • Hold a Bachelor's degree from an accredited institution.
  • Have at least one year of sales experience.
  • Are proficient in Microsoft Office Suite.
  • Demonstrate experience in negotiation and sales strategies.
  • Exhibit strong decision-making, multitasking, communication, and interpersonal skills.
We foster an environment that encourages growth through challenges and offers opportunities for internal advancement across various departments. If this opportunity resonates with you, we encourage you to consider applying.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. This commitment enhances creativity and innovation, drives business growth, and fosters engaged and thriving teams. We are dedicated to providing an inclusive environment free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Benefits

Your Health, Wealth, and Well-Being

Your overall well-being is essential to our success, and our benefits are designed to support your financial, family, and personal goals. We offer a comprehensive benefits package that includes:
  • Two medical plan options (including a High Deductible Health Plan).
  • Prescription drug coverage.
  • Enhanced fertility benefits.
  • Flexible spending accounts.
  • Health savings account (with employer contributions).
  • Dental and vision coverage.
  • Basic and supplemental life insurance.
  • Short-term and long-term disability coverage.
  • Paid and floating holidays.
  • Paid time off (PTO).
  • Paid parental leave.
  • Paid volunteer time in your community.
  • Charitable giving match program.
  • 401(k) plan with 6% company matching.
  • Employee stock purchase plan.
  • A wide range of career development, networking, and team-building opportunities.
Explore our full list of benefits on our culture page.