Store Coach
1 month ago
At MOD, we're committed to creating a world that works for everyone. Our purpose is to make a positive impact on the lives of our employees and the communities we serve.
Job SummaryWe're seeking a Store Coach to join our team. As a Store Coach, you'll play a key role in driving overall store operations and setting the tone for our customer experience. You'll be responsible for coaching, inspiring, and demonstrating the MOD way, while also leading all Squad members to deliver exceptional results.
Key Responsibilities- Lead by example, demonstrating MOD values and behaviors, and providing exceptional customer service.
- Coach Shift Captains to maintain a positive and energetic atmosphere.
- Train and coach Squad members on all aspects of store operations.
- Ensure all stations, products, and equipment are clean, well-maintained, and meet quality standards.
- Manage cash handling functions and maintain a safe and secure environment.
- Minimum 6 months of experience in a Shift Captain position or 1 year of supervisory experience in a retail or restaurant environment.
- Proven leadership skills, with experience in coaching, training, and motivating front-line employees.
- Ability to think strategically and act tactically in a fast-paced environment.
- Strong communication and interpersonal skills.
- Belief in our purpose and a growth mindset.
- Demonstrated service leadership style and presence.
This role requires the ability to work in an open kitchen environment, rotating between front and back of house. You'll need to be able to walk, bend, twist, reach, stoop, kneel, crouch, carry, push, and pull objects weighing up to 50 pounds. You'll also need to be able to operate hand-held appliances, sharp knives, and various kitchen equipment.
This job description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization.
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