Customer Service Representative

2 weeks ago


Woonsocket, Rhode Island, United States Apidel Technologies Full time
Job Overview

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Apidel Technologies. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our patients, healthcare professionals, and insurance carriers.

Key Responsibilities
  • Effective Delivery of Services: Respond to telephone inquiries and orders from homecare patients and referral sources, providing information on equipment, supplies, and services.
  • Timely Processing of Orders: Process telephone orders by preparing patient paperwork, verifying insurance and/or other method of payment, and completing all necessary paperwork in an accurate and efficient manner.
  • Coordination of Patient Services: Coordinate the delivery, set-up, and pick-up of equipment, supplies, and services with appropriate personnel, ensuring timely arrangements.
  • Documentation and Customer Satisfaction: Accurately maintain files of all patient account profile information and referral source data, and resolve patient complaints by identifying problems and coordinating corrective action.
Requirements
  • High School diploma or GED
  • Minimum of 1 year in a customer service or call center environment
  • Effective and empathetic communication style in managing inbound calls and communications
  • Computer experience with proficiency in Microsoft Outlook, Word, and Excel
  • Basic alpha-numeric data entry skills with attention to accuracy and quality
  • Intermediate math skills with attention to detail and quality
Work Environment

This is a full-time position, Monday through Friday, 8:30 a.m. to 5:00 p.m. ET. Training hours may vary.



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