Guest Services Associate
3 days ago
About the Role:
The Guest Services Associate plays a vital role in providing exceptional customer service to patients, visitors, and staff at the University of Kansas Hospital. This dynamic individual will be responsible for maintaining accurate and up-to-date information, responding to inquiries, and ensuring a positive experience for all who interact with the hospital.
Key Responsibilities:
- Provide rapid and professional responses to patient and visitor inquiries in person and over the phone.
- Locate appropriate physicians and services for patients and visitors throughout the hospital.
- Maintain a current and up-to-date patient information listing, in-house phone numbers, maps, department locations, and other pertinent information.
- Escorts patients and visitors in wheelchairs if necessary.
- Assists senior patients with outside transportation.
- Maintains confidentiality and adheres to hospital policies and procedures.
Requirements:
- High School Diploma or equivalent/GED.
- Notary Public eligible.
- Excellent oral communication skills.
- Preferred: Bilingual, proficient in Windows and Microsoft Office applications.
Working at Kansas Health System:
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex, national origin, ancestry, age, disability, veteran status, or genetic information.
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