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Inside Sales Representative
2 months ago
At National Trench Safety, we are seeking a highly skilled Inside Sales Representative to join our team. As a key member of our sales operations, you will play a critical role in supporting our branches by responding to customer inquiries and concerns, resolving customer complaints, and generating sales documents.
Key Responsibilities:- Respond to customer inquiries, orders, and complaints in a timely and professional manner.
- Generate sales operations documents, including invoicing, contracts, pick lists, and returns, and distribute them to respective departments.
- Guide and assist in resolving customer complaints to ensure customer satisfaction.
- Provide customers and branches with requested data and backup information.
- Follow up with customers, branches, and shop/yard operations on open and unresolved customer issues.
- Report on out-of-line conditions affecting customer satisfaction.
- May take after-hours calls and document complaints for resolution.
- Perform other duties as requested.
- Excellent communication and customer service skills.
- Quick learner with attention to detail and adaptability.
- Basic knowledge of Microsoft Office, Infor, and Salesforce CRM.
- Minimum one year experience in sales or a related field, preferably in the construction equipment industry.
- Reliable transportation.
- Competitive salary and comprehensive benefits package.
- 401(k) retirement plan with company match and immediate vesting.
- Team Ownership Program (TOP) grants an annual stock award to every active full-time employee.
- Flexible spending and health savings accounts.
- Basic and voluntary life and disability insurance.
- Paid Time Off and 8 paid holidays.
- Birthday and Work Anniversary holidays after one year of service.
- Incentive bonus plans.
- Educational assistance.
About Us: National Trench Safety specializes in the rental and sale of excavation safety products. We pride ourselves on supplying high-quality equipment and providing unparalleled service to our customers.
About Our Team: Our team of experienced industry professionals is dedicated to delivering exceptional customer service and support. We are committed to building a culture of teamwork and collaboration, and we are always looking for talented individuals to join our team.
