Operations Manager, Store Operations Lead

6 days ago


El Paso, Texas, United States Conn's Full time

**Job Summary:**

We are seeking a strategic and driven Store Operations Manager to join our team at Conns HomePlus. As a key member of our store management team, you will be responsible for ensuring the overall operational success of our stores by managing customer service representatives, merchandising, inventory, and safety measures.

**Key Responsibilities:**

* Recruit, interview, select, manage, and train a team of customer service representatives and porters to provide exceptional customer service and achieve company-established customer service standards.

* Conduct research and resolve invoice discrepancies to ensure accuracy and integrity of product shipments.

* Maintain strict cash control procedures and oversee warehouse operations, inventory control, cycle counts, product merchandising, and pricing standards.

* Collaborate with the store management team to set and implement policies and procedures, and create store staffing schedules to ensure adequate coverage.

* Ensure accuracy and integrity of product shipments and handle special projects as assigned.

**Requirements:**

* 1 to 3 years of previous retail experience, preferably in a management or warehouse role.

* Excellent organizational and management skills, with the ability to multitask and prioritize tasks effectively.

* Computer and clerical experience, preferably with MS Word and Excel.

* High school diploma or GED is required, and a full-time retail schedule, including evenings, nights, weekends, and holidays is expected.



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