Customer Service Representative

1 week ago


Green Bay, Wisconsin, United States Eillien's Candies Full time
Job Summary

The Customer Service Specialist will be responsible for ensuring our customers have an excellent experience when communicating with Eillien's. This position will be the first line of communication with our customers and handle day-to-day transactions such as new order entry, order status tracking and communication, pricing, credits, and invoicing.

Key Responsibilities
  • Process orders accurately and timely, communicating both internally and externally throughout the process to resolve any potential issues or discrepancies.
  • Provide support and guidance for customer-related issues by answering customer questions and escalating more complex questions to respective Account Manager if needed.
  • Research and understand credits, deductions, and chargebacks from customers and provide guidance to internal teams to minimize future issues.
  • Complete and communicate necessary customer forms or portals for new items, price changes, and other item maintenance.

Requirements
  • Possess the ability to communicate effectively and with outstanding professionalism with both internal and external teams, primarily via email and phone.
  • Must be self-motivated with the continued desire to learn and find ways for improvement.
  • Must have strong organizational skills with the ability to prioritize multiple tasks throughout the day and week.

Work Environment

The work environment varies between the office, production plant, and warehouses. At times while in the plant, you may be exposed to allergens, powered equipment, and loud noises.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to sit for the duration of the shift, lift up to 25 pounds daily, bend, twist, stand, and work on a computer daily.

Education, Skills, and Experience

A minimum of an Associate's Degree in Business, Customer Service, or related field is desired, however, will consider relevant years of experience in lieu of education. A minimum of 5 years of recent customer service, management, and/or sales experience is required. Intermediate knowledge of Microsoft Excel, Word, and PowerPoint is required. Previous experience in the food industry is strongly desired, but not required.

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