Retail Ambassador

7 days ago


Livermore, California, United States Allbirds Retail Full time
{"title": "Retail Ambassador", "description": "Job Summary

We are seeking a Retail Ambassador to deliver an exceptional customer experience through quality, personalized engagement. As a key member of our retail team, you will contribute to our culture by being team-oriented, accountable, and focused on continuous learning.

Key Responsibilities
  • Customer Experience
    • Provide all customers with a high-quality and personalized in-store experience.
    • Meet the standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi-tasking.
    • Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
    • Build strong relationships with customers.
    • Actively contribute to the store's sales and NPS goals.
  • Operations
    • Maintain store appearance, cleanliness, and organization.
    • Operate our point-of-sale system once trained.
    • Execute on inventory and merchandising duties.
    • Perform daily operational tasks as delegated by the store leadership team.
    • Commit to learning by asking questions and actively seeking to grow and develop new skills.
  • Team
    • Be reliable and punctual.
    • Work collaboratively to achieve shared goals.
    • Practice respectful, honest, and effective communication.
    • Cultivate a positive attitude and support your teammates.
Requirements
  • Retail and/or customer service experience is preferred.
  • Available to work weekends.
  • Connection to Allbirds's mission, vision, and products.
  • Good communication and interpersonal skills.
  • Desire to learn and grow.
  • Reliable and punctual.
  • Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day.
What We Offer

The Allbirds pay rate for the role is: $19 per hour. Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

Benefits Overview: When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.

  • Financial benefits include: 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full-time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
  • Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
  • Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.
  • Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.
"}
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