IT Systems Manager

3 weeks ago


Austin, Texas, United States AccorHotel Full time
Job Summary

AccorHotel is seeking a highly skilled IT Systems Manager to join our team at Fairmont Austin. As a key member of our hotel's IT department, you will be responsible for maintaining the integrity of all IT related systems and ensuring that all IT related hardware and software are functioning properly.

Key Responsibilities

• Assist the Director of Information Technology in implementing Information Technology to the hotel in accordance with corporate Information Technology standards, strategies, and priorities.
• Manage the hotel's day-to-day IT activity ensuring all standards are followed.
• Take over Director of Information Technology duties in their absence.
• Assist end-user problems for all departments within the Hotel.
• Comply with the company's IT Security Policy as it pertains to hardware, software, security/data safety.
• Support the hotel's stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices.
• Work and consult with hardware and software vendors to setup and maintain all required equipment.
• Ensure that the usage and installation of software is in accordance with the software licensing laws.
• Supervise and monitor all IT related hardware and software installations.
• Ensure that critical hotel data is secured, backed up on a daily basis and in line with stated corporate standards and best practices.
• Plan, coordinate and implement periodical preventive maintenance schedule for all IT related hardware and software.
• Assist the Director of Information Technology in following up and controlling hotel systems compliance according to corporate Information Technology standards/policies and PCI information security standard.

What We Offer

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in AccorHotel worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Requirements

• Service focused personality is essential and previous leadership experience, preferred
• Highly responsible & reliable with exceptional attention to detail
• CompTIA A+ certification required
• Understanding and experience of TCP/IP networks
• University/College degree in a related discipline required
• Knowledge with CISCO Network Switches, MS Hyper-V, Ruckus WLC
• Knowledge with Barracuda, Service Now, Opera and POS is a plus
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• 3 years' experience in a hospitality environment is required
• Self-starter with a strong sense of commitment.


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