Application Support Specialist

7 days ago


Lincoln, Nebraska, United States TELCOR Inc Full time

TELCOR Inc is a leader in the healthcare industry, providing innovative solutions to laboratories. As a Software Support Analyst, you will play a vital role in delivering exceptional service to our customers.

About the Role

This position involves extensive training on the TELCOR RCM application, after which you will work closely with a team of analysts to provide top-notch support and education for the product line. Your primary responsibilities will include responding to customer inquiries, escalating issues as necessary, and participating in managing RCM projects.

You will also be responsible for updating and maintaining application specifications, developing and maintaining processes and procedures, and staying up-to-date with operational product knowledge. Additionally, you will participate in version upgrades and subsequent release activities.

Requirements

To succeed in this role, you should have proven technology experience, preferably in a position where you provided technical support to end users of a complex application. A college degree is preferred, as are candidates with experience in finance, medical billing, or healthcare insurance.

  • Experience with evaluating workflow, analyzing data, software testing, and documentation
  • Medical terminology

This is a non-remote position requiring a regular schedule at our office in Lincoln, Nebraska.

Benefits

As an equal opportunity employer, TELCOR Inc offers a competitive salary and benefits package, including:

  • Estimated salary: $65,000 - $85,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off

We are committed to creating a diverse and inclusive work environment, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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