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Client Engagement Specialist

2 months ago

Oakland, Maryland, United States Maryland Wellness Full time

Position Overview:
Maryland Wellness is on the lookout for a dedicated Client Engagement Specialist to enhance our team. In this role, you will focus on establishing and nurturing relationships, recruiting staff, and generating referrals through the effective application of ethical marketing strategies and sales techniques.

Key Responsibilities:
- Develop and implement strategies to cultivate and strengthen partnerships with various organizations.
- Educate community members on mental health issues and the services provided by Maryland Wellness to boost company visibility and referral rates.
- Guide team members on leveraging their networks to enhance awareness and referrals.
- Maintain a comprehensive database of referral sources, documenting daily, weekly, and monthly interactions with providers, and generate reports to analyze trends over time.
- Conduct impactful presentations with referral partners, utilizing personal insights and experiences.
- Assist in planning and executing company and community events to promote staff participation and community engagement.

Reporting and Collaboration:
- Complete weekly and monthly statistical reports, and develop targeted business plans to sustain referral flow and identify new opportunities.
- Regularly meet with the Community Relations Manager to discuss progress and strategize accordingly.

Required Skills & Abilities:
- Highly adaptable and flexible in a changing environment.
- Self-motivated and capable of working independently.
- Exceptional interpersonal skills, with the ability to build relationships across diverse demographics.
- Proficient in engaging with both internal staff and external agencies.
- Must possess a valid driver's license for community travel.
- Understand and uphold confidentiality and regulations regarding HIPAA and 42 CFR Part 2.
- Demonstrate professionalism and a positive representation of the company in all interactions.

Communication Skills:
- Excellent written and verbal communication abilities, capable of addressing various audiences through multiple platforms.
- Comfortable with technology and various communication methods.
- Strong organizational and multitasking skills to manage diverse tasks and projects effectively.
- Maintain a reliable, ethical, and honest work ethic.

Experience & Education Requirements:
- A minimum of 2 years in outreach, market development, or relationship management is required.
- An Associate's degree in Communications, Marketing, Sales, Public Relations, or a related field is preferred, though relevant experience may be considered in lieu of a degree.
- At least 1-2 years of experience in mental health or behavioral health is preferred.
- Familiarity with CRM systems (e.g., Salesforce, Copper) is advantageous.

Compensation:
Salary range is $55,000 to $70,000.00.