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Restaurant Operations Manager

2 months ago

Portsmouth, Virginia, United States Renaissance Hotel Portsmouth Full time
Restaurant Supervisor Job Description

Overview:

The Restaurant Supervisor is a key member of our hospitality team, responsible for ensuring the smooth operation of our restaurant. This role requires a strong leader who can motivate and guide our staff to deliver exceptional customer service and maintain high standards of quality.

Key Responsibilities:

  • Supervise and lead the restaurant team to ensure efficient workflow and excellent customer service.
  • Train new hires and provide ongoing training to existing staff members on service standards, menu knowledge, and customer interaction skills.
  • Create and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs.
  • Lead by example in delivering excellent customer service, handling guest inquiries or complaints promptly and professionally.
  • Monitor food quality, presentation, and portion sizes to ensure consistency and adherence to established standards.
  • Oversee inventory levels of food, beverages, and supplies, and coordinate with management to place orders as needed.
  • Ensure compliance with health and safety regulations, sanitation standards, and alcohol service laws.
  • Assist in controlling costs and maximizing profitability through effective cost management, portion control, and minimizing waste.
  • Motivate and inspire team members to perform at their best, recognize achievements, and address performance issues as necessary.

Requirements:

  • Proven experience in a supervisory or leadership role in the restaurant industry, with a strong understanding of restaurant operations and customer service principles.
  • Excellent leadership and interpersonal skills, with the ability to motivate and coach team members to achieve goals and maintain high standards.
  • Clear and effective communication skills, both verbal and written, with the ability to communicate with staff, management, and guests.
  • Strong problem-solving skills, with the ability to address issues or conflicts calmly and effectively.
  • Familiarity with Point of Sale (POS) systems for order processing and transactions.
  • High school diploma or equivalent; additional education or certifications in hospitality management or related field is a plus.

About Us:

Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. We are committed to developing experiential accommodations across multiple market segments while providing extraordinary experiences for our guests and growth opportunities for our associates.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements:

The mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.