Tenant Experience Coordinator

4 weeks ago

Boca Raton, Florida, United States CP Group Full time
Job Description

About CP Group

CP Group is a leading commercial real estate and management firm with a strong presence in the Sunbelt region. We are seeking a Tenant Experience Coordinator to join our team at a Class-A office building in Boca Raton.


The ideal candidate will be responsible for developing and maintaining strong relationships with office tenants, planning tenant special events, and managing event logistics. This role requires excellent communication and interpersonal skills, as well as the ability to work independently and prioritize tasks effectively.


Responsibilities:

  • Serve as liaison between Property Management team and office tenants
  • Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.
  • Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition
  • Distribute Welcome Packages for new tenants, to include a welcome gift and tenant handbook.
  • Distribute tenant correspondence on upcoming week's events and activities
  • Liaison with community businesses to develop discount programs with exclusive offerings for tenants; Negotiate and promote exclusive discounts, such as restaurant of the month
  • Distribute flyers to tenants regarding upcoming activities and events
  • Greet tenants upon arrival daily from 8am-9am as they enter the building
  • Ensure the amenity guide/brochure is consistently up to date, live on the property website, and available in hard copy at the concierge desk
  • Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the tenant's experience.
  • Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.
  • Work with corporate office to support health & wellness initiatives; execute and communicate these initiatives at the property level
  • Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.
  • Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building's tenant mix
  • Curate, schedule and manage tenant events such as recurring food trucks, farmer's markets, blood drives, health fairs, holiday charity events, craft/jewelry shows, massage therapist sessions, notary services, fitness classes, and other on-site personal care services, etc. (as examples)
  • Keep record of all tenant events and event attendance and feedback
  • Manage amenity tracker and update with weekly/monthly metrics
  • Organize and distribute a monthly newsletter highlighting amenities, tenant discounts, and building events.
  • Manage Property website, ensuring website and documents within Angus stay updated
  • Create and distribute news and events
  • Design flyers and graphics for upcoming events/promotions


Requirements:

  • Minimum of 1-2 years of Marketing or customer service experience
  • Minimum of 1-2 years of Event Management experience preferred
  • Proficient in Social Media, Mailchimp, Canva and PowerPoint
  • Social Media Experience: Facebook and Instagram business accounts
  • Ability to work independently, taking ownership over projects
  • Encompasses impeccable time management and prioritization skills
  • Strong overall computer skills
  • Skilled communicator with great interpersonal skills and the ability to build and manage relationships
  • Excellent writing and grammar skills
  • Experience working in an account service or customer experience environment


Benefits:

We offer a competitive benefits package, including:

  • Unlimited vacation, summer Fridays, and 9 company holidays
  • Company-paid life and disability insurance
  • Company-subsidized medical, dental, and vision insurance
  • Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
  • 401(k) with company match

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