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Club Operations Manager
2 months ago
At Chuze Fitness, we're seeking a dynamic leader to serve as the heartbeat of our facility. As our General Manager, you'll be responsible for ensuring top-tier customer service, cleanliness, and an unbeatable culture.
Key Responsibilities:- Lead and train a team of 20-30 employees to deliver exceptional customer service, cleanliness, and culture.
- Work alongside your team to complete the full scope of duties expected of the operations staff.
- Recruit and onboard new talent by conducting phone screens and in-person interviews.
- Oversee all functions of the club, including front desk operations, Kids Club, and Smoothie Bar, if applicable.
- Collaborate with the District Leadership Team in all aspects of club operations.
- Manage member concerns and guide the team in difficult situations by determining the proper course of action and implementing improvement initiatives.
- Establish and maintain productive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes.
- Act as an extension of the Human Resources department.
- Meet club metrics for operational excellence, including labor management, minimizing turnover, enhancing sales, facilities management, and quality assurance.
- Develop direct reports through one-on-one conversations, performance reviews, and coaching documentation.
- Oversee timely completion of inventory orders and secure accurate inventory counts.
- Promptly address and resolve emergent issues to ensure continuous club operations.
- Complete administrative tasks, such as reporting, email management, and effective scheduling.
- Prepare and facilitate monthly team meetings in collaboration with club department leaders and assistant manager(s).
- Medical, dental, vision, and other supplemental insurance.
- Paid vacation, sick time, and holidays.
- 401k.
- Free gym membership and one free family/friend gym membership.
- Professional training and growth opportunities.
- Discounts on all retail purchases and vendor partners.
- Cell phone stipend.
- Team building events and annual vacation parties.