Automobile Center Store Associate
4 weeks ago
As a Tire and Battery Center Technician at Sam's Club, you will play a vital role in providing safe and efficient service in both sales and service areas of the department. Your primary responsibility will be to deliver exceptional customer experiences, ensuring that our members receive the best possible service. You will work collaboratively with other associates to meet the member's expectations and contribute to the overall success of the club.
Key Responsibilities
- Collaborate with team members to fulfill sales and service requests, educating others on tools, tasks, resources, and mentoring new technicians.
- Communicate and develop interpersonal skills to provide safe and efficient customer service.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
- Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
- Adapt to new tools and encourage others to use them.
- Communicate equipment, tools, and supplies needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, and maintain accurate inventory, audit, safety, and compliance standards.
- Report TBC complaints, safety hazards, and problems with products, services, and work areas, complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
- Identify member needs, assist members with purchasing decisions, and resolve issues and concerns.
Benefits
As a valued member of the Sam's Club team, you will enjoy a range of benefits, including competitive pay, performance-based incentive awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage, financial benefits include 401(k), stock purchase, and company-paid life insurance, and paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://www.samsclub.com.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
Preferred Qualifications
- Auto service industry experience.
- Retail experience.
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